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Shipping, Lay-bys & Returns

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  2. Shipping, Lay-bys & Returns

 SHIPPING POLICIES

THE STONED MAIDEN BRACELET & WANDS

Bellino Gems send all domestic parcels via AusPost.

  • $19.95 – Standard Shipping: 1-7 business days.*    **
  • $24.95 – Express Shipping: 1-3 business days.*    **
  • $30.00 – FedEx Express Shipping: 5-20  business days*    **
  • Hold my Order- Please only select if you have already made a purchase on Kickstarter and are looking to add to it.

 

ORDERS OVER 15KG

Due to the special handling required for these orders, the space they take up & the high value of 15kg worth of product, special processing & handling fees will apply to orders weighing over 15kg. The fee is determined by total weight & number of packages. This fee includes insurance on your order.

These orders also take longer to pack and ship, therefore the number of days may be longer than the regular parcel shipping times (see below).

We will send you an invoice for the shipping fee and once that is paid we will pack and ship your large order. 

AUSTRALIA WIDE SHIPPING (Excluding Stoned Maiden Bracelet & wands)

Bellino Gems send all domestic parcels via AusPost.

  • $19.95 – Standard Shipping: 1-7 business days.*    **
  • $24.95 – Express Shipping: 1-3 business days.*    **
  • Spend over $299 – Free Standard Shipping: 1-7 business days.*    **

*this is an estimated time only and is not guaranteed

**this excludes orders over 15kg. See above for shipping terms for these types of orders. 

Bellino send all domestic parcels via Registered AusPost.

HANDLING TIMES

Orders received over a weekend will be processed on Monday. If the order is received after 11am AEST/AEDT, the order will be processed the next business day. Orders made on a public holiday will be processed the following business day. As soon as your order is dispatched, you will receive tracking information via email.

Delivery timings are subject to Australia Post and shipping provider services. Bellino cannot assume responsibility for any delays or delivery loss made by postage providers. Please lodge any delayed/missing parcel queries to Auspost here. However, if you still require assistance, please contact us via info@bellino.co with your order number #.

WORLDWIDE SHIPPING FROM OUR INDIA WAREHOUSE & OTHER INTERNATIONAL SUPPLIERS  (Excluding Stoned Maiden Bracelet & wands)

  • $30.00 – FedEx Express Shipping: 5-20  business days*    **
  • Spend over $299 – Free FedEx Express Shipping: 5-20 business days *    **

*this is an estimated time only and is not guaranteed

**this excludes orders over 15kg. See above for shipping terms for these types of orders. 

Bellino Gems send all International parcels via FedEx.

HANDLING TIMES

Orders received over a weekend will be processed on Monday. If the order is received after 11am, the order will be processed the next business day. Orders made on a public holiday will be processed the following business day. As soon as your order is dispatched you will receive tracking information via email.

Timings are subject to FedEx and shipping provider services. Bellino cannot assume responsibility for any delays by the postage provider.

NOTE: These estimated shipping times do not include the production time for a custom order. Before you purchase you will be given a verbal estimated time on the production process, this is a guideline only and times can change without warning. 

RETURNS & EXCHANGE POLICIES

RETURNS & EXCHANGES ON JEWELLERY

Returns and exchanges are not accepted based on change of mind or crystal characteristics. We do not allow refunds or exchanges on any sale items.

All items purchased from Bellino are carefully packed with love and care. Each item is thoroughly inspected before being packaged and sent to all of our customers. We use soft foam padding and bubble wrap to ensure your jewellery arrive safely. However, accidents may occur during transit on the rare occasion.

For breakages and exchange requests, please email at info@bellino.co with your order number # and a photo along with your query, within 7 days of you receiving your parcel.

Refunds and store credits will be issued at the discretion of Bellino. All refunds are made through the type of payment method in which you made the original purchase. Once we receive the item, we will begin to process the refund within 7-10 business days and we will notify you once the refund has been processed from our end.

Please note, Bellino may or may not reimburse return shipping charges on refunds or exchanges (this is determined on a case by case basis). Bellino bear no responsibility for the loss of an item being returned, which is why we recommend using registered mail to return an item. Bellino will not be held liable for items that are sent back broken or damaged, and may or may not process the refund/exchange if so.

 

SPECIAL NOTE ABOUT Jewellery:
Jewellery pieces are artful creations, each exquisite and unique in design and craftsmanship; therefore, no two Bellino pieces will ever be identical. Please be aware that as finely crafted objects, their appearance can differ from the images shown, and they may feature subtle variations and artistic nuances. Expect to find distinctive characteristics within the materials themselves, which might include variations in color, pattern, or texture. Our designs and finishes are crafted to showcase the natural allure of the jewellery materials rather than to mimic the look of mass-produced items. Please appreciate that our products are carefully handmade and shaped, so they will never be completely ‘perfect’ in an industrial sense. Refunds and exchanges are not provided for the unique features inherent in each piece, such as natural inclusions or artistic elements that may sometimes be mistaken for imperfections.

 

PRICING

For purchases on our website and through our live shows and DM's prices are quoted in America dollars, except for our Australian customers, the price is quoted in Australian dollars. This is because we are an Australian company and we offer this as a reward to our Australian customers to buy local. 

 

PRE-ORDER TERMS & CONDITIONS

Pre-order items are items which are not yet in stock but have been made available to purchase as a pre-order. If you purchase a pre-order item, you are agreeing to the following terms and conditions.
    1. The estimated delivery time for pre-order items is a guide only, and is subject to change pending arrival of stock.
    2. We will endeavour to dispatch all pre-order items within 2-3 business days of receiving the stock.
    3. If you have purchased any in-stock items at the same time as a pre-order item, all items will be sent in the same package. If you wish to split delivery of items, please put through as a separate order. 
    4. Bellino is not to be held liable for any unforeseen delays that may occur.
    5. For pre-order enquiries, please email at info@bellino.co with your order number and details of enquiry.

LAYBY TERMS & CONDITIONS

Each customer starts with a 100 point credit score. When you undertake a Layby with Bellino at each payment your credit score will be adjusted based on timely payments. Lay-bys are initially offered for 4-6 weeks and each payment you will be sent a link to your weekly or fortnightly payments alongside your current credit score.

PAY ON TIME

Earn points by paying timely and improve your credit score and borrowing capacity.

  • Pay your Layby link on time and accrue 5 points each time.
  • Achieve a credit score of 90 or higher to be considered for another lay-by or longer lay-by schedules.

MISSING PAYMENTS

Missing payments will result in a low credit score and limit borrowing capacity.

  • 10 points will be deducted for every payment that is late or missed.
  • A credit score less than 75 will restrict you from having multiple lay-bys 
  • A credit score less than 50 activates a lay-by freeze for 6 weeks.
  • Lay-bys that are forfeited or not paid consistently for many weeks may result in a loss of your first payment instalment in accordance with Layby Laws set out by Consumer Affairs Victoria.

 

Email info@bellino.co for any lay-by enquiries

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