Returns and exchanges are not accepted based on crystal characteristics or on change of mind. All sale items are final and cannot be returned for a refund or exchange unless deemed to have a major fault.
Jewellery pieces are artful creations, each exquisite and unique in design and craftsmanship; therefore, no two Bellino pieces will ever be identical. Please be aware that as finely crafted objects, their appearance can differ from the images shown, and they may feature subtle variations and artistic nuances. Expect to find distinctive characteristics within the materials themselves, which might include variations in color, pattern, or texture. Our designs and finishes are crafted to showcase the natural allure of the jewellery materials rather than to mimic the look of mass-produced items. Please appreciate that our products are carefully handmade and shaped, so they will never be completely ‘perfect’ in an industrial sense. Refunds and exchanges are not provided for the unique features inherent in each piece, such as natural inclusions or artistic elements that may sometimes be mistaken for imperfections.
Ensure the item isn’t hiding amongst the wrapping or stuck to the inside of the parcel. Smaller items such as accessories and tumble jewellery are usually wrapped up in bubble wrap and padding within your parcel.
Still can’t find it? Not to worry, contact us here with your order number # and missing item.
Unfortunately, accidents happen and we do our best to ensure each and every item finds itself to you in perfect condition.
If your crystal has arrived broken, please email us with your order number # and a photo of its condition to info@bellino.co so we can work out the best solution for you.
Make sure you’ve checked your junk and spam folders in case the automatic notification has been sent there. You can mark us as “SAFE” too so that you won’t miss any future emails from us in future.
Still having trouble? Not to worry, just send us to email here with the name and/or email used at checkout, so we can find your order details and resend it to you!
All orders are final. Once an order is placed, we’re unable to cancel based on change of mind, regardless if it’s not been shipped yet.
Stoned are doing our absolute best to become a 100% biodegradable solution to the best of our ability with the technologies available to us. The only non-biodegradable packaging is our soft foam and the plastic pockets which house international order slips. Please ensure these can be recycled.
We are committed to getting your crystal babies to you in the safest and most environmentally conscious way possible! Our bubble wrap, packing peanuts, boxes and tape are all safe biodegradable alternatives.
The packing peanuts used in your package are designed to decompose in the compost, garden or can simply be dissolved in water and used on your lawn and garden. Made from naturally sourced cornstarch.
Create a Gem Account to earn points with every purchase online and in-store.
Receive 1 point for every dollar you spend.
- 125 points = $5 voucher
- 250 points = $10 voucher
- 500 points = $20 voucher
- 750 points = $30 voucher
- 1000 points = $40 voucher
Create a Gem Account to earn points with every purchase online and in-store.
Receive 1 point for every dollar you spend.
- 125 points = $5 voucher
- 250 points = $10 voucher
- 500 points = $20 voucher
- 750 points = $30 voucher
- 1000 points = $40 voucher
Click the black “Redeem Gem Points” tab at the bottom of the screen. A pop-up screen will appear with different coupon amount options for you to choose from and redeem if eligible.
To locate your Gem Points coupon codes, Click the “Earn Rewards” tab at the bottom of the screen. On the pop-up screen, click “My Rewards” and you can view your entire redemption history as well as any coupon codes you haven’t used.
